Frequently asked questions
You can find something that might help you here
General Questions
Sorry, discount codes cannot be used in combination.
Yes, please email info@paopet.com for more details.
We accept the following forms of payment:
PAYPAL
We currently support payments in US dollars
We take your personal shopping security very seriously. Every order is processed through a secure checkout system，Rest assured, we are always investing our resources into the latest online security protections so that you can shop safely and securely with us!
Account questions
When you sign up for an account, you can easily view order information or track packages in your account.
The day your pet is born is very meaningful, and you can look forward to the day’s surprises!
Service questions
Please contact our customer service team via live chat or ameliachen5927@gmail.com within 24 hours for assistance. If the package has not been shipped, we will be able to make changes to the order.
Please contact our customer service team within 24 hours for assistance. If the order has not been shipped, we can cancel the order. If the package has been delivered, please make sure the product is in good condition and return the product to us. You will need to pay for return shipping.
You can find your order number and other order information by logging into your account (if you have already registered for an account).
Although this rarely happens. If the item arrives damaged, please contact our customer service in time, once we confirm that the item is defective, we will send out a brand new item.
We apologize that your experience was less than perfect.
Returns are accepted if you are not completely satisfied with the product. Returned items must be new and undamaged. You will be responsible for shipping any returns via the carrier of your choice at your own expense. To start the return process, please contact our customer service. For more details, please see our Returns and Refunds Policy.
Yes of course. We accept exchanges if the item is unworn or unused, with tags and in its original packaging. (clothing and custom made products not available). For more details, please contact our customer service for more details.
Transport questions
We can update your shipping address as long as you contact us with your new address before your order ships. If your package has already shipped, we cannot guarantee that your order will be shipped to the new address, but we will do our best.
International shipping method, tracking information will be updated automatically when you receive your order across borders. Rest assured, your order is in transit and will arrive shortly! For any additional questions and/or concerns, please contact our customer service team at ameliachen5927@gmail.com.
Sometimes the carrier scans the package for delivery before it is dispatched. Please allow an additional day for the carrier to deliver your order. If after one day you have not received your order, you can file a claim directly with the carrier, or you can contact our customer service team at ameliachen5927@gmail.com if you have any other questions and/or concerns.